Cancellation Policy

Effective Date: 01/08/2026

1. Cancellation Before Dispatch

Customers may request cancellation before dispatch. Contact VANATVA as soon as possible with your order number. Approved prepaid cancellations will be refunded to the original payment method.

2. Cancellation After Dispatch

Once dispatched, cancellation may not be possible. Contact support for assistance depending on shipment status and return policy.

3. COD Orders

Cancellation should preferably be requested before dispatch. Repeated cancellations or refusal of deliveries may result in restrictions on future COD orders.

4. Refund Processing

Approved prepaid refunds will be initiated through the original payment method, subject to gateway and banking timelines.

5. Promotional Orders

Special offers, discounts, bundles, or campaigns may have additional terms stated at the time of promotion.

Usage Limit:

1. Each user is eligible to avail of the free gift offer only once per month during the promotional period.

2. Multiple orders by the same user or under the same account will not be eligible for an additional free gift offer.

Fraudulent Activities:

1. Any fraudulent activities, including the use of multiple accounts by the same individual, will lead to disqualification from the offer.

The company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice

6. How to Cancel