Return & Exchange Policy
Effective Date: 01/08/2026
At VANATVA, customer satisfaction is important to us.
1. Return Eligibility
Products may be eligible for return or replacement if you received the wrong product, a damaged product, a defective/leaked product, or a product materially different from what was ordered. Customers should contact VANATVA within 48 hours of delivery.
2. Products That Cannot Be Returned
For hygiene, safety, and product-quality reasons, opened or used products may generally not be eligible for return unless defective, damaged, incorrect, or otherwise covered by applicable law. Products may also be ineligible if damaged through misuse, substantially missing packaging, requested outside the applicable period, or improperly stored/used.
3. Return Request
Provide order number, customer name, registered phone/email, clear photographs/videos, shipping-package photographs, and reason for return.
4. Replacement
Where the issue is verified and eligible, VANATVA may provide a replacement or refund where applicable. Replacement is subject to availability.
5. Refund
Approved refunds will generally be processed to the original payment method, subject to payment gateway/banking timelines.
6. COD Orders
For eligible COD refunds, additional bank/payment details may be required.
7. Non-Delivery / Returned Shipment
If an order is returned due to an incorrect address, failed attempts, refusal, or recipient unavailability, a refund/reshipping will be handled according to the circumstances and applicable policy.
Nothing in this policy is intended to restrict rights available under applicable law.
- Power by 5ERA
- Email: support.vanatva@gmail.com
- Phone/WhatsApp: +91 9409102342
