Browse our Skin Care, Hair Care, Foot Care, and Herbal Wellness collections, select the product you wish to purchase, add it to your cart, and proceed to checkout. Enter your delivery details, select your preferred available payment method, and complete your order.

Once your order is successfully placed, you will receive an order confirmation on the contact details provided during checkout. Please make sure your phone number and email address are entered correctly.

Yes. You can add multiple available products to your cart and purchase them together in a single order.

If your order has not yet been dispatched, please contact our support team as soon as possible with your Order ID. We will try to assist you; however, changes cannot always be guaranteed once processing has started.

First, check the email address and phone number used while placing the order. You may also check your spam or promotions folder. If you still cannot find your confirmation, contact Vanatva Support with your name, phone number, and payment details.

Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays are normally processed on the next working day.

Estimated delivery times are

• Metro & Major Cities: 2–5 business days
• Other Locations: 4–7 business days
• Remote/Extended Areas: 5–10 business days

Actual delivery times may vary due to courier availability, location, weather, public holidays, or other circumstances beyond our control.

Once your order has been shipped, tracking details will be shared with you where available. You can use the provided tracking information to follow your shipment.

Shipping charges, if applicable, are displayed during checkout. Orders below ₹500 may be subject to shipping charges. Vanatva may also offer free shipping as part of selected promotions.

Yes, you may request cancellation before your order is dispatched. Contact our support team as soon as possible and provide your order ID.

Once an order has been dispatched, cancellation may no longer be possible. You can still contact our support team, and assistance will depend on the shipment status and applicable return policy.

The COD order should preferably be cancelled before dispatch. Repeated cancellations or refusal of deliveries may result in restrictions on future COD orders.

Approved prepaid refunds are generally processed to the original payment method. For eligible COD refunds, we may request additional bank or payment details to process the refund.

For hygiene, safety, and product-quality reasons, opened or used products are generally not eligible for return unless the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

Please provide your order ID, customer name, registered phone number/email, reason for return, clear product photos/videos, and photographs of the shipping package.

Once the issue has been reviewed and approved, Vanatva may provide an eligible replacement or refund. Replacements are subject to product availability.

Usage instructions and relevant product information are provided on the product page and/or product packaging. Please follow the instructions specific to the product you purchase.

Check the product description, intended use, ingredients, and usage information before purchasing. Since individual needs can vary, select products according to your personal requirements and suitability.

We make reasonable efforts to display products accurately. However, minor differences in color, packaging appearance, or presentation may occur due to screen settings, photography, or packaging updates.

Available ingredients, specifications, and other relevant information can be found on the individual product page and/or product packaging. We recommend reviewing this information before use.

Individual needs and responses can vary. Always review the product information and usage directions before use. If you have specific health concerns, allergies, are pregnant/nursing, take medication, or are unsure whether a wellness product is suitable for you, consult an appropriate healthcare professional before use.

We aim to provide products that meet our quality standards and ensure that they are packed carefully before dispatch.

If your package is visibly damaged, refuse delivery where possible or record its condition. Contact Vanatva within 48 hours with your order ID and clear photographs/videos of the package and product.

Always follow the storage instructions mentioned on the individual product label or packaging. Keep products properly closed and away from conditions that may affect their quality.

Yes, Vanatva may introduce discounts, bundles, free gifts, coupon codes, and other promotional offers from time to time.

Enter your valid discount or coupon code in the designated field during cart or checkout, where available. The applicable discount should be reflected before you complete payment.

Available payment options will be displayed during checkout. Vanatva supports secure online checkout and may provide cash on delivery where available.

Payments are processed through third-party payment gateways and secure checkout systems. Customers should always ensure that their payment and billing information is entered correctly.

Do not immediately make repeated payments. Check whether you received an order confirmation. If the issue remains unresolved, contact Vanatva Support with the payment reference and relevant transaction details.

Cash on Delivery may be available for eligible orders and serviceable locations. Availability, where applicable, will be shown during checkout.

Follow the directions provided on the individual product label or product page. Do not exceed the recommended usage unless advised by a qualified healthcare professional.

Different supplements may contain ingredients that interact with each other or with medicines. If you plan to use multiple supplements together, consult an appropriate healthcare professional when necessary.

Pregnant or breastfeeding women should consult a qualified healthcare professional before starting any herbal or dietary supplement.

If you take prescription medicines, have an existing medical condition or are undergoing treatment, consult an appropriate healthcare professional before adding a supplement to your routine.

Individual experiences vary based on factors such as routine, lifestyle, and individual needs. Vanatva does not guarantee a specific result or timeframe unless expressly stated for a particular product.

For topical products, a patch test before wider use can be a sensible precaution, particularly if you have sensitive skin or are trying the product for the first time. Follow any specific directions or warnings on the product packaging.

Stop using the product if you experience unexpected irritation or discomfort. If symptoms are significant, persistent, or concerning, seek advice from an appropriate healthcare professional.

This depends on the individual products and their ingredients. Review each product's directions and avoid combining products when their instructions advise otherwise.

Frequency of use varies from product to product. Please follow the instructions provided on the respective product page, label, or packaging.

No. Individual experiences may vary depending on skin type, hair type, lifestyle, routine, and other personal factors.

Courier tracking can occasionally take time to update after dispatch. Please allow some time for the tracking system to refresh. Contact Vanatva Support if there is no update for an unusually long period.

Customers are responsible for providing an accurate address and contact number. If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipping.

Where guest checkout is available, you may be able to place an order without creating an account. Creating an account can make it easier to manage your shopping information and future purchases.

Vanatva handles personal information in accordance with its Privacy Policy and uses relevant third-party services for functions such as payments, shipping, analytics and website operations.

Your phone number may be used for order confirmation, delivery coordination, customer support and other order-related communication.